I/O Quiz 11 Welcome to your I/O Quiz 11 Your Name 1. Which of the following is an advantage of the use of a telephone as a communication channel? It permits questions and answers. It involves personal contact. It involves convenient timing. All of the above. It lessens the impact of status and/or power.2. Upward communication by subordinates may be limited in organizations because all of the above workers may feel that management will not listen to their suggestions. workers fear that negative information may reflect poorly on their abilities. managers do not usually ask subordinates for information.3. Which of the following statements is true of source credibility? Receivers may pay close attention to the messages of credible sources. Source credibility does not affect the effectiveness of communication. All of the above Highly credible sources are also highly skilled.4. The ____________ effect is when a sender nonverbally communicates his or her expectations to a receiver and influences his or her behaviors. Audience Pygmalion Upward communication Source5. Distortions disrupt communication effectiveness by eliminating or changing key aspects of the message. all of the above by confusing the sender and the receiver. because they incorporate too much nonverbal communication.6. Elements related to the receiver that may influence the communication process are called audience factors. receipt factors. decoding factors. decoder factors.7. Common channel factors that may influence communication include semantic problems. encoding skills. credibility. the relationship between the sender and the receiver.8. Encoding involves the selection of the recipient of a message. all of the above different processes depending on the type of communication network. the selection of a shared code as a means of communication.9. Which of the following is NOT an example of distortion through exaggeration? Overestimating certain aspects of a message Minimizing certain aspects of a message Elaborating certain aspects of a message Leaving out entire aspects of a message10. One type of downward communication that is often lacking in many organizations is job descriptions. information about work procedures and the operating status of the organization. all of the above feedback concerning work performance.
