I/O Quiz 11 Welcome to your I/O Quiz 11 Your Name 1. Which of the following statements is true of source credibility?Receivers may pay close attention to the messages of credible sources.Source credibility does not affect the effectiveness of communication.All of the aboveHighly credible sources are also highly skilled.2. Which of the following is an advantage of the use of a telephone as a communication channel?All of the above.It lessens the impact of status and/or power.It permits questions and answers.It involves personal contact.It involves convenient timing.3. Upward communication by subordinates may be limited in organizations becauseall of the aboveworkers may feel that management will not listen to their suggestions.workers fear that negative information may reflect poorly on their abilities.managers do not usually ask subordinates for information.4. The ____________ effect is when a sender nonverbally communicates his or her expectations to a receiver and influences his or her behaviors.PygmalionUpward communicationSourceAudience5. Encoding involvesall of the abovethe selection of the recipient of a message.different processes depending on the type of communication network.the selection of a shared code as a means of communication.6. Elements related to the receiver that may influence the communication process are calleddecoding factors.decoder factors.receipt factors.audience factors.7. Common channel factors that may influence communication includecredibility.the relationship between the sender and the receiver.encoding skills.semantic problems.8. Distortions disrupt communication effectivenessby confusing the sender and the receiver.by eliminating or changing key aspects of the message.all of the abovebecause they incorporate too much nonverbal communication.9. Which of the following is NOT an example of distortion through exaggeration?Minimizing certain aspects of a messageOverestimating certain aspects of a messageElaborating certain aspects of a messageLeaving out entire aspects of a message10. One type of downward communication that is often lacking in many organizations isfeedback concerning work performance.job descriptions.all of the aboveinformation about work procedures and the operating status of the organization.
